Course curriculum

    1. Welcome to Mathis Salon & Spa!

    1. Welcome To Your 1st Day!

    2. Onboarding Schedule

    3. Onboarding Responsibilities & Expectations

    4. What are Debriefs?

    5. Getting to Know You!

    6. What If I Get Lost?

    7. Introduction to Monday.com with Training Portal

    8. How To Utilize My Monday Board

    9. Code of Honor & Core Values

    10. Code of Honor Quiz

    11. Core Values Quiz

    12. Quick Reminder About Gusto

    13. Celebrating ALL Wins! Big & Small!

    14. Code of Ethics Quiz

    15. Code of Professionalism Quiz

    16. Introduction to Mathis Salon & Spa Handbook

    17. Introduction to Handbook Update 2024

    18. Introduction to Handbook Quiz

    19. ONLY FOR VAS Introduction to GHL with Academy Training

    20. Sanitation Expectations

    21. Sanitation Quiz

    22. Your Appearance Matters

    23. Appearance Quiz

    24. Homework for Day 1

    25. Rest of Day 1!

    1. Welcome to Day 2!

    2. Handbook, Policies, Procedures, Expectations Part 1

    3. Handbook, Policies, Procedures, Expectations Part 2

    4. Handbook, Policies, Procedures, Expectations Part 3

    5. Handbook, Policies, Procedures, Expectations Part 4

    6. Handbook: Section 1

    7. Handbook Section 1 Quiz

    8. Handbook: Section 2

    9. Handbook Section 2 Quiz

    10. Handbook: Section 3

    11. Handbook Section 3 Quiz 1

    12. Handbook Section 3 Quiz 2

    13. Handbook: Section 4

    14. Handbook Section 4 Quiz

    15. Handbook: Section 5

    16. Handbook Section 5 Quiz

    17. Handbook: Section 6

    18. Handbook Section 6 Quiz

    19. Handbook: Section 7

    20. Handbook Section 7 Quiz

    21. Handbook: Section 8

    22. Handbook: Section 9

    23. Handbook: Section 10

    24. Handbook: Section 11

    25. Handbook: Section 12

    26. Handbook: Section 13

    27. Goals & Expectations

    28. Personal Reflections

    29. Homework Day 2!

    30. Rest of Day 2!

    1. Telegram

    2. Deep Dive into Monday Part 1

    3. Deep Dive into Monday Part 2

    4. Thinkific Overview

    5. Introduction to Vagaro

    6. Introduction to GHL

    7. Utilizing Website

    8. Booking Procedures

    9. Rest of Day 3!

    1. Introduction to KPI's!

    2. KPI Test

    3. Tracking Journal

    4. Guest Accommodations Part 1

    5. Guest Accommodations Part 2

    6. Guest Accommodation Test

    7. Guest Experience Part 1

    8. Guest Experience Part 2

    9. Guest Experience Test

    10. 10 Commandments of Guest Experience

    11. 10 Commandments of Guest Experience Test

    12. Referral Promise #1

    13. Referral Promise #2

    14. Referral Promise #3

    15. Referral Promise #4

    16. Referral Promise Test

    17. Importance of Retention

    18. Importance of Retail Training!

    19. Rest of Day 4!

    1. Q&A

    2. Setting up your Pathways Part 1

    3. Setting up your Pathways Part 2

    4. Putting out Fires Time

    5. 1-3-1 Method

About this course

  • Free
  • 89 lessons
  • 9 hours of video content

Discover your potential, starting today

Enroll today